Engagement must come from the top down and be genuine. One example is the monthly employee recognition ceremonies held at each of our 12 locations. Knowing that life’s demands outside of work can often be more challenging than work duties, we understand that we can’t ask our call center representatives to devote their full attention to work if they don’t have the time or tools to attend to personal and family responsibilities. Over the last five years, InfoCision has revolutionized its benefits by investing well over one million dollars in on-site call center physicians and clinics, fitness centers, child care centers, health fairs with free health screenings and numerous company-sponsored work/life balance programs that are available to all employees and their families.
And, because we place such a high value on employee benefits and amenities, these programs are represented at the senior management table through our vice president of Employee Benefits. Recent internal statistics are showing a promising increase in productivity and attendance for those call center representatives who are taking advantage of the various employee amenities.
The above article was extracted from Skyline Talent updates of Skyline College. Skyline College is amongst the top MBA delhi and BBAinstitutes in Delhi, Gurgaon (NCR).
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